Privacy policy

PRIVACY POLICY

Wilbur Thompson Potatoes trading as Hawkers Hill are committed to protecting and respecting the privacy of all of our customers. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.

 YOUR DATA

We collect your personal data for two main reasons: to process any orders you make and to deliver those orders to you; and to send you special offers, pre-sale offers from time to time. This can include your postal, billing and delivery addresses (which would include the addresses of any family or friends you choose to send wine to); your telephone number(s), including, if you provide it, your mobile number; and your email address.

 

USE OF YOUR PERSONAL DATA

1.      To send you the wines and other products and services you have purchased

2.      To present you with information on new wines and pre-release offers or updates on Hawkers Hill;

3.      To comply with the law (for example, to ensure that we only sell products containing alcohol to those aged 18 or over)

4.      Complete a transaction or authorise a purchase that you have requested;

5.      Verify the accuracy of information you submitted to us;

6.      Monitor, administer or improve the site or develop future web site;

7.      Audit the use of the site;

8.      Contact you about the site or inquiries you make through the site.

 

LENGTH OF TIME WE HOLD YOUR PERSONAL DATA

We will not keep your personal data for longer than is necessary for the purposes described in this policy.

1.      We will keep personal data while your account is active;

2.      We may keep certain categories of personal data after your account is closed in order to meet any legal or regulatory requirements, or to resolve a legal dispute;

3.      And, because of this, we may keep different types of personal data for different lengths of time (for instance, we may need to keep certain personal data relating to your purchases in order to comply with HMRC’s VAT reporting requirements).

 

OUR UNDERTAKING

1.      That you can control the personal data you provide us with and that we will always be transparent about how we collect and use it.

2.      We will always tell you what personal data we are collecting from you, the means by which we will collect it and how we will use it. We will only use your personal data for the purposes we originally told you about.

3.      We will always use market-leading technology and software to ensure that your personal data is secure and when we ask another organisation to provide services to us which involve sharing your personal data with them, we will always make sure they have appropriate security measures.

4.      If you have any questions about how we look after your personal data, you can contact us: in writing to this address: Wilbur Thompson Potatoes, The White House, Sussex Farm Lane, Burnham Market, Kings Lynn, Norfolk PE31 8JY; or by email to: hawkershillwine@gmail.com

5.      We never share your data with other third party companies unless you have consented to say that it is ok to do so.

 

YOUR RIGHTS

You have a number of rights under data protection laws; these are summarised below:

1.      The right to be informed. We need to be clear with you about how we process your personal data. We do this through our Privacy Policy, which we will keep as up to date as possible.

2.      The right of access. You can access the personal data we hold on you by contacting hawkershillwine@gmail.com. To process your request, we will ask you to send us two forms of proof of identity so that we can be sure we are releasing your personal data to the right person. We will process your request within one month or, if the request is particularly complex, two months

3.      The right to rectification. We welcome feedback from you to ensure our records are as accurate and up-to-date as possible. If you think that the information we hold about you is inaccurate or incomplete please ask us to correct it by contacting us at: hawkershillwine@gmail.com.

4.      The right to erasure. You can ask us to delete your personal data; however, this is not an absolute right. We can refuse to erase personal data which we need to keep (i) to comply with a legal obligation (for instance, we are required by HMRC to keep certain personal data for up to 6 years for VAT reporting purposes); and (ii) in relation to the exercise or defence of any legal claims.

When you ask us to delete your personal data, we assume that you do not want to hear from us again. Other than as described above, we will always comply with your request and do so promptly.